The No.1 online beer shop

Discovery box

Answers to our most commonly asked FAQs


Before you contact us with your question, why not take a look at this page - you might find the answer you need... We update this page regularly in order to provide as much information as possible.

Ordering

How do I place an order of Saveur-bière.com?

Browse the site or use the search-engine to find a specific product. When you find the right product, add it to your shopping cart. Once you have everything you need, click on the "Cart" icon located in the top right-hand corner of your screen to go to the order screen. You will see a drop-down list with all the items in your cart. Click on "Order" at the bottom of this list. This page lets you change the number of products in, or remove products from your shopping cart. If you want to continue shopping, simply click on the Saveur Bière icon, or type your new search term into the search-engine. This page also lets enter Voucher Codes or add suggested products to your shopping cart.
Happy with your shopping cart?
1 – If you are not logged-in, log into your account or continue as a guest simply by entering your email address in the field provided.
2 – You can enter different billing and delivery addresses, and choose your delivery method. Please note that due to the size of some products we are only able to offer one delivery method.
3 - You can also choose how you would like to pay for your order: Credit or Debit Card via 3D Secure payment, PayPal, or bank transfer. Once you have checked that you have everything you want in your shopping cart, click "Confirm and Pay".
4 - Once you pay for your order, you can leave a message - either for the Saveur-Bière team, instructions to pass on to the delivery company for instance, or a message to the recipient if your order is a gift.

How do I enter my Voucher Code?

When you click on "Order", you'll see the summary of your shopping cart. At the bottom of this table, click on "+ Add a discount code or gift card". Simply enter your code and it will be automatically deducted from your final total.

Payment

Quels sont les moyens de paiements acceptés ?

You have four options for payment: Credit or Debit Card via 3D Secure payment, PayPal, bank transfer, or cheque (France only). For bank transfer and cheque, we always wait until your payment has cleared before we send your order.

How do I pay by Bank transfer?

To pay by bank transfer, you need to make a payment to the following account, making sure to indicate your order number, as well as other information to allow us to identify you.

Account number: 30641792161
Bank code: 13507
Branch code: 00106
RIB key: 92
Account name: SAS InterDrinks
Name and address of bank: BPN - AG Tourcoing-00104
IBAN: FR76 1350 7001 0630 6417 9216 192
BIC: CCBPFRPPLIL
Your order will be despatched just as soon as your payment is cleared.

I've been debited but I didn't receive my order?

If your order is displayed in the My Account page, please contact our customer services team and they will find out what's going on. If you cannot find your order in the My Account page, please email us, with a copy of your bank statement showing the payment (scan, image, etc.) so that we can identify the problem and make sure you receive your order as quickly as possible.

Preparing my order

How long does it take to prepare my order?

We will send out your order within 24 hours of receiving your payment (excluding Saturday and Sunday). For example, if you make an order before 12pm (midday GMT/BST+1) on Monday, it will be prepared and despatched the same day. If your order is placed after 3pm, it will be prepared for despatch on Tuesday. We do not prepare or send orders on weekends. Orders received on Saturday and Sunday will be despatched on Monday. Orders received before midday (12pm GMT/BST+1) are generally prepared and despatched the same day.

How will my order be packed for shipping?

For 25, 33 and 50cl bottles, we send your beer in cardboard boxes, divided into 12 compartments. For 75cl bottles, boxes a re divided in 6 compartments.

Delivery

I moved house, can I change my delivery address?

Simply log in to your account, then click on "My Addresses" to update your delivery and billing addresses.

How can I track my delivery?

In My Account, click on All My Orders to see if your order has been processed and shipped. You can get further information about your order by clicking on Order Details

How soon will my order be delivered?

Depending on your location and order, please allow up to 72hrs. for delivery. For instance, if you make your deliver on Monday afternoon, your order will be prepared and despatched on Tuesday. You should receive your order on Friday. The delivery conditions are shown when you place your order. Customers in France can select 24 or 48hr. delivery at home or to a parcel delivery point. Orders placed before midday are generally processed, prepared and sent the same day.

What are the delivery charges?

To view delivery time and cost, add your products to your basket, then continue with your order and stop when you get to the 'Confirm and Pay' screen. This will allow you to check the cost for your chosen delivery method. You can also do this without setting up a customer account.

How can I track my GLS delivery?

The day after your delivery is despatched you will receive an email with the tracking number, as well as a link to track your parcel online. This is the easiest way to track your parcel's progress and see what day it will be delivered. If your order is particularly big, it may be sent in two or more parcels, each with a different tracking number. According to your delivery company, you will receive an email or SMS to tell you when your delivery is programmed. French customers can contact GLS on 0890890059 (please note calls cost €1.34 PLUS €0.34/minute).

How can I track my Chronopost delivery?

If your order is being sent by Chronopost, you will receive an email containing your tracking number and a link to track your parcel online, on the day your order is despatched. According to your delivery company, you will receive an email or SMS to tell you when your delivery is programmed. French customers can contact Chronopost on 0825801801.

Can I change the delivery after I place my order?

Depending on how whether your order has been processed or not, it may be possible to change your delivery address. If your order status has changed to "Your order is being prepared", unfortunately we will no longer be able to change the deliver address, as your order is already packed and ready to ship. If it is still marked "Order confirmed", please contact us as soon as possible to make the necessary changes.

Receiving my order
How do I return a product?

If you receive your order and it isn't what you expected, you have a period of 14 days to return contact us and request a return, on condition that the product is in the same state as when it left us.

What do I do is my product is damage or broken?

Once you receive your order, you have three days to contact us for a refund or replacement. After this time we are unable to process your request. Please contact us by email at contact@saveur-bière.com.
If you noticed the damage and reported it to the delivery driver, simply email support@saveurbiere.zendesk.com with your order number, including a few photos, and a description of the damage. We'll organise a return. If you didn't report the damage to the delivery driver but you have Tranquilité insurance, please email support@saveurbiere.zendesk.com. We'll send you a claim form and then we will process your complaint as quickly as possible.
If you didn't purchase Tranquilité insurance, we're sorry, but we can't process your claim. Opening your order and checking its condition in the presence of the delivery driver and reporting any damage is the best way to ensure you are covered against accidents.

I didn't receive an invoice in my parcel. How can I get one?

We don't put your invoice in the parcel. You can print any of your invoices at any time, simply by logging in to My Account, then All My Orders, to download and print a PDF of the invoice you want.

Are the bottles covered by a deposit?

No. The bottles we sell are recyclable, but not covered by a deposit.

FAQs for our products

FAQs for the Discovery Box
Can I pause my Discovery Box subscription?

Going on vacation? Got too many beers? You can pause your Discovery Box subscription at any time by clicking on the "My Subscription" button. If you don't want to receive next month's box, you have up to the 14th of the month to click on the "Pause my subscription" button. You can start up again whenever you're ready.

How do I cancel my subscription?

You can cancel your subscription anytime, by clicking on My Subscription. Simply click on "End my subscription". Cancel you subscription by the 14th of the month to not receive next month's Discovery Box. Alternatively, send an email to support@saveurbiere.zendesk.com before the 10th of the month to request cancellation.

Can I change the delivery address for my subscription?

Sure you can! Just login to your account and click on My Subscription, then make your changes in Delivery and Payment using the "Edit" button.

FAQs for Kegs and Beer Pumps
How do I order tubes for BeerTender pumps?

Contact BeerTender directly on 0800 000 888 or check out their website www.beertender.com.

What are the differences between the beer pumps you sell?

Check out our guide to help you choose between the different types and models. Some models are no longer available, but are still featured in the guide to help you choose the right kegs for your beer pump.

How do I get back the €5 deposit on 6-litre PerfectDraft kegs.

Our transporters a re unable to take back your empty kegs when they deliver the new ones. To return your empty kegs, Saveur Bière uses Mondial Relay in France, or you can organise your own carrier in the rest of Europe. You'll find all the information your need on our dedicated webpage.

How do I choose the right kegs for my beer pump.

Choosing the keg for your right pump is essential. Check out our guide beer pumps and compatible kegs.

Saveur Bière's services: Insurance and loyalty

What is Tranquilité insurance?

Tranquilité insurance is insurance against damage of your order in transit in case you didn't report the damage to the delivery driver. If anything should happen to your order, don't worry, you're covered! This optional service can be added to your order before you pay.

What is the Club Fidélité?

It costs just €2.49 to join the Club Fidélité, allowing you collect points to exchange for Gift Vouchers. Membership is not automatic - you need to sign up and pay the one-off entry fee. If you join the club after your third order, you still collect the points from your first two orders. How loyal are you? To thank you for your customer loyalty, every time you place an order, we'll give you reward points. €1 = 1 point According to the number of points you accumulated, you'll get access to different promotions for your next order. Exchange your points by visiting the Le Club Saveur Bière page in My Account This optional service can be added to your order before you pay.

The advantages: gift vouchers and discount codes

My voucher code isn't working!

It may be expired. Please contact our customer services team.

What can I do if a gift voucher gets lost?

Don't worry, the code on the gift voucher isn't lost. Just email us at support@saveurbiere.zendesk.com and we'll resend your code.

My personal information

I can't log in to my account?

If you see a message that your user name and password don't match, click on I Forgot My Password. ». You'll receive an email to reset your password.

I can't exchange my reward points?

It's because you didn't subscribe to the Club Fidélité yet. It's never too late. Simply subscribe when you make your next purchase, and we'll add the points for all your previous orders. Your points will be credited straight away when you receive notification that your order is confirmed.

I've changed email address. How can I update my information?

Simply log in to your account, then click on EDIT MY PERSONAL INFORMATION.

I moved house, can I change my delivery address?

Simply log in to your account, then click on "My Addresses" to update your delivery and billing addresses.

How do I change my password?

In My Account, click on EDIT MY PERSONAL INFORMATION, then check the CHANGE MY PASSWORD box.

How do I unsubscribe from the newsletter?

It's easy! In EDIT MY PERSONAL INFORMATION, uncheck the SIGN UP FOR NEWSLETTER box.

How do I log out of my session?

If you are using a public computer for your session on Saveur Bière, before you finish, click on the on Logout button in the top right hand corner of the screen.